REFUNDS AND TRANSFERS
If you can no longer participate in the event please refer to 'Refund Policy'. Please note this event does not do 'Entry Transfers'.
Please note the event will not be cancelled due to rain. Race organizers will review the track conditions
leading up to the event and update everyone via the event website.
REFUND POLICY
If you can no longer participate in the event please refer to 'Refund Policy' and 'Transfer Policy' below to check your available options.
Please note the event will not be cancelled due to rain. Race organizers will review the track conditions leading up to the event and update everyone via the event website.
REFUND POLICY
If you do not want to transfer your entry to another person and would prefer a refund of your entry fee, we are able to provide:
-
50% refund if you advise us by email before the 11:59PM 1st September 2025.
-
No monetary refund if you advise us after 11:59PM 1st September 2025.
​​
​
TO CANCEL AN ENTRY
​
Log back into your entry and cancel through there.
In the event that the event course is, in the opinion of the event organisers, unsafe (for example by reason of heavy rain, high winds, bush fires, "acts of god"), organisers may, in their sole discretion, attempt to re-route the course, find an alternative shortened course or cancel the event. Organisers also reserve the right to cancel the event for any other reason which may include but is not limited to terrorism and war. If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made. Due to the scale of the event and travel & commitment involved by competitors, it is not practical to re-schedule the event to any other weekend.
​
​
​
UPGRADE / DOWNGRADE POLICY
Log back into your registration and complete (Last day is 24th October)
​
You will receive a reply email to confirm that your request has been done.
If you have registered for HD2D 2025 in a race, we hope your training is going well. You can upgrade or downgrade at event check-in in person.
​
UPGRADE:
Please logo back into your registration and adjust your entry to the bigger distance. When this is done, it will ask you to pay the difference from events. Once paid difference, you will receive notification of upgrade.
​
DOWNGRADE:
If you wish to downgrade, due to many reason. Please log back into your registration and downgraded to a lower distance. You will receive and email confirming your entry has been adjusted. There is not refund for downgrading.
​
​
​
COVID-19
If you have Covid-19 at the time of the event or leading up to the event. Your ticket will not be transferred to the following year.